Hours, Studio + Cancellation Policies.

call/text Mary @ 818.648.7158 
by appointment only. 
 
17539 CHATSWORTH ST, GRANADA HILLS, CA 91344
 
Hours: Monday-Friday: 7AM - 5PM
Saturday: 9AM - 3PM
Sunday: CLOSED
 
Retail Prices are subject to applicable taxes, Prices are subject to change.
Gratuities are not included in service prices. 
 
Existing Clients I ask that you please arrive 5 minutes prior to your scheduled appointment time. 
New Clients  A deposit is required to hold your appointment time. Please arrive 10 minutes to allow enough time to find the location, park & walk in. You will be asked your routine or medications.

Minors/Children: Unless you are a parent accompanying your teen to their appointment, children are not allowed in the studio. Please understand it is a liabilty.

Cancellation Policy:  I understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all clients, the following policies are honored:

  • NO SHOW: Your buiness and support are very important to me and I strive to provide a specific time reserved just for you. I understand that life happens and adjustments are necessary, however I respecfully request a minimum of 24 hour notice. If you should need to cancel/reschedule, please do so when I text you to confirm the appointment. To respect everyone's time, once an appointment is confirmed by you, same day cancelltions or no-shows are subject to a cancellation fee which is billed out to you via Zelle or CC.                                                                                                                                                                -Notifications LESS then 24 hours will result in 75% charge of the service booked.                                                           -Notifications given same day of your appointment is a "NO SHOW" and that will result in 100% of the service booked. 
  • Deposits: Deposits are forfeited if you cancel the day of your appointment or after you've confirmed your appointment when I texted you. A new deposit will need to be sent to secure any future appointments with me. 
  • Late Arrivals I book my clients on 15 minutes intervals- please be on time or 5 mins early. Please give yourself enough time to find the location, park & walk in. I will not be able to do your service if you arrive late. It will have to be rescheduled for a different date/time. That will count as a "missed appointment". Depending upon how late you arrive, I will determine if there is enough time remaining to start a treatment.  Your session may be shortened in order to accommodate others whose appointments follow yours. Please call or text the me ASAP out of courtesy to let me know you are running late. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Please plan accordingly and be on time. thank you!
Sanitization/Sterilization: Sanitization is #1 priority. I use hospital grade sterilants and virucides to thoroughly disinfect and clean all of my tools and equipment. If an item cannot be thoroughly sterilized after treatment, it is thrown away after use.
 
Gift Certificates: Gift Certificates are non-refundable and are not redeemable for cash. All gift certificates must be mentioned prior to booking your appointment. Additionally, gift certificates must be presented at your appointment. Multiple gift certificates may not be combined towards a single service or product purchase. Gift Certificates can only be used on full priced services and are not applicable on monthly specials, which are already priced special or for product. Dollar amount gift certificates and online vouchers do not include taxes and gratuity. Gift Certificates are not applicable on product purchases.
 
Product Purchases/Returns: I can only accept returns on unopened product in original packaging within 14 days of purchase.
 
Thank You for you Cooperation!